Refund policy
At Trend Sellers, we aim to provide a clear and transparent return process. Please review the details below before requesting a return or exchange.
Return Policy Overview
We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return or exchange.
We accept returns and exchanges for both defective and non-defective items, provided the item meets the eligibility requirements outlined below.
Return Eligibility
To qualify for a return or exchange, your item must:
- Be unopened, unused, and in its original packaging
- Include all original components, accessories, and documentation (if applicable)
- Be approved by our support team before being returned
Items sent back without prior approval may not be accepted or processed.
To request a return or exchange, please contact us at:support@trend-sellers.com
Please include your order number, reason for return, and photos (if applicable).
Return Process
- Contact our support team within 15 days of delivery
- Wait for return approval and instructions
- Securely package your item to prevent damage
- Ship the item using a trackable shipping method
We are not responsible for items lost during return shipping.
Return Address
Returns should not be sent to our business address unless instructed.
Return addresses may vary depending on the product and fulfillment location. To ensure proper handling, you must first request return approval by contacting:
support@trend-sellers.com
Once approved, we will provide the correct return address and detailed instructions.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is:
- Defective
- Damaged
- Incorrect
In such cases, we will cover the cost of a replacement or refund, including any applicable shipping fees.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Please allow up to 10 business days for the refund to appear
- Processing time may vary depending on your payment provider
We do not charge any restocking fees.
Exchanges
If you would like to exchange an item, please contact us within the 15-day return period.
Exchanges are subject to:
- Product availability
- Approval of the returned item condition
If the requested item is unavailable, a refund may be issued instead.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:support@trend-sellers.com
Include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once verified, we will resolve the issue promptly with a replacement or refund at no additional cost.
Important Notes
- Return requests must be made within 15 days of delivery
- Items must meet all eligibility conditions
- Unauthorized returns may not be processed
- Refunds are issued only after inspection
